Frequently Asked Questions (FAQs)

# Frequently Asked Questions

## General Questions

### 1. How can I contact you?

You can contact us via:

Email: *[[email protected]](mailto:[email protected])**

Our *Live Support** service, available 24/7.

### 2. How can I register on your website?

To register on our website, click the “REGISTER” button located in the upper-right corner of the website and complete the registration form.

Before registering, we recommend that you read our Terms and Conditions.

### 3. Why is it necessary to provide my identity information?

This information is required for the security of our players. To withdraw your winnings without any issues, your identity information must be accurate and complete.

### 4. What problems may occur if I enter incomplete or incorrect personal information during registration?

According to the BETGARANTİ User Agreement, your account must be used only by you and must contain accurate personal information in order to ensure uninterrupted use of our services.

Depending on your deposit method and bonus usage, you may be required to provide certain identity verification documents before making a withdrawal. Therefore, it is important to enter your personal information correctly during registration.

Your personal information is securely stored on our servers and is not shared with any third parties. If any of the personal information registered on your account is incorrect, please contact our Live Support team for assistance with updating your details.

### 5. How can I trust your website?

BETGARANTİ aims to provide its players with uninterrupted, secure, and high-quality service. Our success is built on the trust of our players and our commitment to continuously improving the quality of our services.

---

# Player Accounts

### 1. How can I change incorrect information on my account?

To correct inaccurate information on your account, please contact us through Live Support or send an email to [[email protected]](mailto:[email protected]).

### 2. I forgot my password. What should I do?

When logging into BETGARANTİ, click the “Forgot Password” link located below the username and password fields.

Enter the email address registered to your account, and the necessary password reset instructions will be sent to your registered email address.

Your new password must contain at least 6 characters, including at least one uppercase letter, one lowercase letter, and one number.

### 3. My password was changed by a third party. What should I do?

Please remember that you are responsible for the security of your account and password. If you experience such a situation, contact us immediately through Live Support or via email.

### 4. Can I change my account currency?

The currency selected when creating your account cannot be changed afterward.

However, you may create a new account with a different currency after notifying us by email at [[email protected]](mailto:[email protected]).

### 5. How can I view my previous bets?

To view bets placed in the Casino or Slots sections, go to the “My Account” menu on the homepage and select the “History” tab.

Select the relevant date range to view detailed information about your account and previous bets.

### 6. Can I delete my account history?

It is not technically possible to delete your account history from the system.

### 7. Can I use my friend's account?

Each player must use an account registered in their own name. Accounts registered in another person's name or used by someone other than the registered account holder may be closed.

### 8. My friend and I connect from the same household and/or IP address. Will this cause any problems?

As long as each player uses an account registered in their own name, connecting from the same household or IP address does not, by itself, cause any issues.

---

# Technical Questions

### 1. How can I take a screenshot?

You can take a screenshot by following these steps:

1. While the page you want to capture is open, press the Print Screen (Prt Scrn) key.

2. Open Paint and press Ctrl + V, or right-click and select Paste.

3. From the top menu, select File → Save As and save the screenshot in JPEG format.

4. Alternatively, you can use the Windows Snipping Tool to capture and save a screenshot directly.

5. You can then attach the saved screenshot to your email.

### 2. What format should the files I send be in?

Documents sent to BETGARANTİ, excluding photographs, must be in PDF (Portable Document Format).

PDF is preferred because it is platform-independent and can be opened consistently on Windows, macOS, Linux, and other operating systems.

Word, Excel, and similar file formats are not accepted as documents.

### 3. I cannot access the website. What could be the reason?

Certain browser-related issues or restrictions may affect website access, deposits, withdrawals, or betting functionality.

In such cases, try using a different browser or clearing your current browser's cache and cookies before trying again.

### 4. How can I clear my browser history, cache, and cookies?

Go to your browser's Options/Settings → History section to clear your browsing history, cache, and stored cookies.

After clearing them, restart your browser and try accessing BETGARANTİ again.